Reporting a Smart Card Lost or Stolen
Open the card, use the three-dot menu, then Report Lost or Stolen, and choose whether to transfer your balance and passes to a replacement card or just block the card. This is available when the card is linked to your account and your agency supports it.
Replace and transfer
Click the >> symbol next to the pass, click the three dots, and select Report Lost or Stolen. Enter the smart card ID and click Next. Choose Transfer the remaining balance and/or pass(es) to a new smart card and click Confirm. Select a pickup option and click Next, choose the payment method and click Next, then review and click Report Card as Lost / Stolen.
Block only, no replacement
Click the >> symbol, click the three dots, and select Report Lost or Stolen. Enter the smart card ID and click Next. Choose Block this card and do not transfer the remaining balance and/or pass(es) to a new smart card and click Confirm.
A success window appears and a confirmation email is sent to your registered address.
Still need help?
Your transit agency provides rider support and answers service questions directly. Find your agency to reach them.