Resetting Your UseTransit Account Password
Click Forgot Password, enter the email on your UseTransit account, then open the reset email and follow the link to set a new password. If you cannot log in at all, your account may be temporarily locked from repeated failed attempts.
Reset your password
- Click Forgot Password and enter the email address associated with your UseTransit account.
- Check your inbox for a message from UseTransit with a password reset link, then click it to return to the UseTransit portal.
- Create a new password.
If your account is locked
For security, UseTransit locks your account after too many unsuccessful login attempts, and emails you when this happens. Wait until the end of the lockout period before trying again, attempting to log in or reset before it ends will not work and can extend the lockout. After the period ends you can try again, but another failed attempt locks the account immediately.
Important: If you receive a lockout email but do not recognize the login attempts, keep monitoring your account and report suspicious activity to your transit agency's customer support.
Still need help?
Your transit agency provides rider support and answers service questions directly. Find your agency to reach them.