Delete Your UseTransit Account
You can delete your UseTransit account at any time.
How to delete your account
You delete your account yourself, in three steps:
- Sign in to your UseTransit account - at usetransit.com in any browser, or in the UseTransit app.
- Select the option to delete your account.
- Confirm the request when prompted.
That's it. Because you are signed in, we don't need to verify your identity any other way, and you don't need to contact us or your transit agency.
Can't sign in? Our help articles and guides walk you through signing in and deleting your account. If you still need a hand, email help@usetransit.com or call 1-888-477-1103 and we will help you regain access so you can complete the deletion. If you cannot regain access, you can ask us to delete the account on your behalf, and we will verify your identity using reasonable methods before we act.
What we delete
Once you confirm the request, we delete your account profile - your name, email address, phone number, saved locations, alert subscriptions, and preferences - within 30 days, unless a specific legal obligation requires us to keep certain information.
What we keep, and why
- Fare purchase and transaction records. Kept as required by applicable law for tax, audit, fraud-prevention, and financial compliance purposes - generally up to 7 years from the date of the transaction. Where these records are processed on behalf of your transit agency, retention is also governed by our agreement with that agency. They are kept secure and are not used for any other purpose.
- Aggregated and de-identified information that cannot identify you.
- Records held by your transit agency. Fare validation and ride history shared with your agency for revenue auditing are the agency's independent records. To request deletion of those, contact your transit agency directly.
- Legal obligations. Where the law, a legal hold, or an unresolved dispute requires it, we keep only what is required, for only as long as the obligation lasts.
Deleting some information without deleting your account
You can unsubscribe from alerts, remove saved locations, turn off location features, and clear preferences at any time in your account settings. To stop SMS alerts, reply STOP to any message. None of these close your account.
Questions
UseTransit is operated by TransitFare & Systems Ltd.
See our Privacy Policy for full details, including how to contact us.